Terms and Conditions of Service

OVERVIEW

Welcome to Isola Bella Gioielli! The terms “we”, “us” and “our” refer to Isola Bella Gioielli. Isola Bella Gioielli operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a carefully curated shopping experience (the “Services”). Isola Bella Gioielli is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions set out below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover matters such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNTS

By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your state or region of residence and that you have given us your consent to allow any of your minor dependants to use the Services on devices that you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide through our store is accurate, current and complete, and that you have all the necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign or license your account to any third party.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible in our online stores. However, please note that product colours or appearance may differ from how they appear on your screen due to the type of device used to access the store and its settings and configuration.

We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations or correspond exactly to how it is represented or displayed in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product offered to any person, geographical area or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Isola Bella Gioielli reserves the right to accept or reject your order for any reason, at its sole discretion. Your order is not accepted until Isola Bella Gioielli confirms its acceptance. Payment must be received and processed before your order is accepted. Please check your order carefully before submitting it, as Isola Bella Gioielli may be unable to accept cancellation requests once the order has been accepted. If your order is not accepted, or if it is amended or cancelled, we will attempt to notify you using the email address, billing address and/or telephone number provided when the order was placed.

Purchases may only be returned or exchanged in accordance with our Refund Policy [LINK].

You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time you submit your order and will be stated in your order confirmation email. Unless expressly stated otherwise, listed prices do not include taxes, shipping or handling charges, customs duties or import costs.

Prices displayed in our online stores may differ from prices offered in physical stores, other online stores or stores operated by third parties. From time to time, we may offer promotions relating to the Services which may affect pricing and which are governed by separate terms and conditions. In the event of any conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you when necessary.

You represent and warrant that: (i) the credit card information you provide is true, accurate and complete; (ii) you are duly authorised to use that credit card for the purchase; (iii) the charges incurred will be honoured by your credit card provider; and (iv) you will pay the amounts charged at the advertised prices, including shipping and handling charges and any applicable taxes, where relevant.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for delays in shipping or delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures or events beyond our control. Once the products have been handed over to the carrier, ownership and the risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including, without limitation, all trade marks, branding, text, display elements, images, graphics, product reviews, video and audio, together with their design, selection and arrangement, are owned by Isola Bella Gioielli, its affiliates or its licensors and are protected by United States and international laws relating to patents, copyright and other intellectual property rights.

These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material available through the Services without our prior written consent. Except as expressly provided in these Terms, nothing herein grants, or shall be construed as granting, any licence or other rights in respect of any patent, trade mark, copyright or other intellectual property right belonging to Isola Bella Gioielli, Shopify or any third party. Unauthorised use of the Services may constitute a breach of federal and state intellectual property laws. All rights not expressly granted under these Terms are reserved by Isola Bella Gioielli.

The Isola Bella Gioielli name, logo, product and service names, designs and slogans are trade marks of Isola Bella Gioielli or its affiliates or licensors. You may not use these trade marks without the prior written consent of Isola Bella Gioielli. Shopify’s name, logo, product and service names, designs and slogans are trade marks of Shopify. All other names, logos, product and service names, designs and slogans appearing through the Services are the trade marks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

As part of the Services, you may be given access to customer tools provided by third parties which we neither monitor nor have any control over or input into.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations or conditions of any kind and without endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms and conditions under which those tools are provided by the relevant third-party providers.

We may also offer new features through the Services in the future, including the release of new tools and resources. Such new features will also be considered part of the Services and will be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any integrated third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not responsible for any harm or damage connected with your access to third-party websites or your purchase or use of any products, services, resources or content available through third-party websites. Please review third parties’ policies and practices carefully and make sure you understand them before entering into any transaction. Any complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and should not be removed or amended.]

Isola Bella Gioielli is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through our store are entered into directly with Isola Bella Gioielli. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Isola Bella Gioielli, including any damage, injury or loss arising from the products and services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or connected with your purchases and transactions with Isola Bella Gioielli.

SECTION 10 – PRIVACY POLICY

All personal data that we collect through the Services is governed by our Privacy Policy, available here [LINK], and certain personal data may be subject to Shopify’s Privacy Policy, available here. By using the Services, you confirm that you have read this Privacy Policy.

As the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in a country other than your country of residence, for the purpose of providing the Services to you. Please refer to our Privacy Policy [LINK] for further details about how we, Shopify and our partners use your personal data.

SECTION 11 – FEEDBACK

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any purpose, including commercial purposes. For example, we may exercise the rights granted under this licence to operate, provide, evaluate, improve, enhance and promote the Services, and to fulfil our obligations and exercise our rights under these Terms of Service.

You further represent and warrant that: (i) you own or hold all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting the Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation to: (1) keep your Feedback confidential; (2) pay compensation for your Feedback; or (3) respond to your Feedback.

We may, but are under no obligation to, monitor, edit or remove Feedback that, at our sole discretion, we consider unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or which infringes any person’s intellectual property rights or these Terms of Service.

You agree that your Feedback will not infringe any third-party rights, including copyright, trade mark, privacy, personality rights or other personal or proprietary rights. You further agree that your Feedback will not contain libellous, defamatory or otherwise unlawful, illegal or obscene material, or any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate another person or otherwise mislead us or any third party as to the origin of any Feedback. You are solely responsible for any Feedback you provide and for its accuracy. We accept no responsibility or liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information available on or through the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Where such information is inaccurate, we reserve the right to correct any errors, inaccuracies or omissions and to amend or update information or cancel orders at any time without prior notice, including after you have submitted your order.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or harmful purpose; (b) to breach any international, federal, provincial, state or local regulation, rule, law or ordinance; (c) to infringe or violate our intellectual property rights or the intellectual property rights of any third party; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or injure any of our employees or any other person; (e) to transmit false or misleading information; (f) to knowingly send, receive, upload, download, use or reuse any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including junk mail, chain letters, spam or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, at our discretion, may harm Isola Bella Gioielli, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that is or may be used in any way that could affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal data of others; (d) spam, phish, pharm or pretext through the Services; (e) use any robot, spider, scraping tool, data-gathering or extraction tool, device or automated process, artificial intelligence tool (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, circumvent or bypass any security or authorisation features, robot exclusion headers or other measures that we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have breached any part of these Terms.

SECTION 14 – AGENTS

14.1 This section (Agent Terms) applies if you use, permit, enable or cause the deployment of an Agent to access, use or interact with the Services. “Agent” means any software or service that takes autonomous or semi-autonomous actions on behalf of, or at the direction of, any person or entity and which may operate on behalf of, or through, that person’s device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict compliance with the requirements set out in Section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have instructed that Agent to refrain from accessing, using or interacting with any service.

14.3 We may impose limits, including by technical means, on how and under what conditions an Agent may access, use and interact with the Services.

14.4 Agents must: (i) identify, in every HTTP/HTTPS request, that the request originates from an Agent and state the Agent’s name by including the following in the request’s user-agent string: “Agent/[agent name]”; (ii) not conceal or obscure the fact that any access, use or interaction originates from an Agent, including by (a) imitating human behaviour or interaction patterns, or (b) completing or bypassing CAPTCHA challenges or measures designed to distinguish computer use from human use; (iii) answer truthfully any question or prompt intended to determine whether interactions originate from a human or a computer; and (iv) not circumvent or otherwise avoid any measure designed to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time and without notice. You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provision which, by its nature, should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is entirely at your own risk. We disclaim all liability arising from any reliance placed on such materials by you, any other visitor to the Services or anyone who may be informed of any of their contents.

EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS OR CLAIM, OR FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY SERVICE OR ANY PRODUCT PURCHASED THROUGH THE SERVICES, OR FROM ANY OTHER CLAIM CONNECTED IN ANY WAY WITH YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR OF ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Isola Bella Gioielli, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any loss, damage, liability or claim, including reasonable legal fees, payable to any third party or arising from: (1) your breach of these Terms of Service or any documents incorporated into them by reference; (2) your breach of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that any failure to give prompt notice will not relieve you of your obligations unless you are materially prejudiced as a result. We may control the defence and settlement of any such claim at your expense, including the choice of legal counsel, but we will not settle any claim that imposes non-monetary obligations on you without your consent, which must not be unreasonably withheld. You will cooperate in the defence of any indemnified claim, including by providing relevant documentation.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in relation to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including, without limitation, any previous versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or prior notice.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide you with the Services shall be governed by and construed in accordance with the federal and state or territorial laws of the jurisdiction in which Isola Bella Gioielli is headquartered. You and Isola Bella Gioielli consent to the venue and personal jurisdiction of the courts located in that jurisdiction.

SECTION 23 – HEADINGS

The headings used in this Agreement are included for convenience only and shall not limit or otherwise affect these Terms of Service.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

You can review the current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, amend or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to marketing@isolabellagioielli.it.