Refund Policy

Our 14-day returns policy means that you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with all tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

To request a return, please contact us at customercare@isolabellagioielli.it. Returns must be sent to the following address: Midas Srl, Corso Martiri della Libertà 14, 95131 Catania (CT), Italy.

If your return request is accepted, you may proceed with shipping the item. Items returned without prior authorisation will not be accepted.

If you have any questions about returns, you can contact us at any time at customercare@isolabellagioielli.it or via WhatsApp on +39 339 5331405.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is faulty or damaged, or if you have received the wrong item. This will allow us to assess the issue and resolve it as quickly as possible.

Exceptions and non-returnable items

Certain types of items cannot be returned, including perishable goods, such as food, flowers or plants; made-to-order products, such as special orders or personalised items; and personal care products, such as beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of promotional or sale items, or gift cards.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you have received and, once your return has been accepted, place a separate order for the new item.

14-day cooling-off period for the European Union

Notwithstanding the above, if your order is delivered within the European Union, you have the right to cancel or return it within 14 days for any reason and without providing justification. As stated above, the item must be in the same condition as when you received it: unworn or unused, with all tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or card provider to process the refund and make it visible in your account.

If more than 15 working days have passed since your return was approved, please contact us at customercare@isolabellagioielli.it